1. SCOPE

The following General Terms of Online Sale exclusively govern the contractual relationships between any Client using the website www.llof.pt (hereinafter referred to as “Client”) and the LLOF brand, owned by the company Intecol – Indústria Têxtil de Collants, Lda., located at Rua Padre José Amorim Nº 234, 4495-443 Póvoa de Varzim, VAT No. 501 533 877 (hereinafter referred to as “LLOF”).
The General Terms of Online Sale are the only terms applicable and replace any other conditions, except when agreed upon in writing.
LLOF may occasionally amend these General Terms of Online Sale; therefore, it is essential to read them whenever accessing and intending to use the services on the website www.llof.pt (hereinafter referred to as “Website”).
The Client must read and accept these General Terms of Online Sale before submitting an order. Submitting an order implies full knowledge and explicit acceptance of these General Terms of Online Sale and the order’s details. We consider that the Client accepts our General Terms of Online Sale whenever an order is validated and confirmed by selecting the checkbox “I accept the general terms of sale.”

For legal information, please refer to the following sections:

• Privacy Policy
• Website Terms of Use
• Cookie Policy

2. AS PARTES

2.1 LLOF (hereinafter “LLOF”) is owned by Intecol – Indústria Têxtil de Collants, Lda., headquartered in Portugal at Rua Padre José Amorim Nº 234, 4495-443 Póvoa de Varzim, VAT No. 501 533 877.

2.2 These General Terms of Online Sale govern the purchase of products on the website www.llof.pt.

2.3 The Client will be identified through the data provided upon website registration, for which the Client is fully responsible. LLOF cannot be held liable for any incorrect or false information provided.

2.4 Products sold on the website are intended for adult Clients. Thus, whenever placing an order through the Website, the user confirms they are over 18 years of age and have the legal capacity to enter into contracts.

3. ORDERING ON THE WEBSITE WWW.LLOF.PT

3.1 Before placing an order, the Client must confirm that they have read and accepted the General Terms of Online Sale.

3.2 After submitting an order and completing payment as instructed, the Client will receive an email confirming the order. Thus, no contract exists between the Client and LLOF until the order is explicitly accepted by LLOF through an order confirmation and dispatch email. Following order confirmation on www.llof.pt, an email will be sent to the Client’s registered contact address containing details on delivery, billing, payment information, products, and prices. LLOF advises all Clients to verify the accuracy of the order details and their conformity with the submitted order. If the Client does not receive the order confirmation email, please contact LLOF at the following contacts: phone +351 966 658 472 (call to Portuguese mobile network) or email info@llof.pt.

3.3 LLOF may request further information regarding the order by email or phone before sending the order confirmation and dispatch.

3.4 LLOF reserves the right not to process orders that are incomplete, incorrect, or involve unavailable products. In these cases, within a maximum of 10 (ten) business days from the date the Client placed the order (excluding holiday periods mentioned in section 8.6), LLOF will inform the Client by email of the reasons for non-processing and will immediately refund the amount paid.

3.5 Except in cases of force majeure, including stock shortages, LLOF will dispatch all orders within a maximum of 2 (two) days from the order confirmation date (excluding holiday periods mentioned in section 8.6).

3.6 LLOF reserves the right to refuse orders from a Client involved in previous disputes related to an earlier order. This also applies to cases where LLOF deems the Client inappropriate due to previous violations of the General Terms of Online Sale or any other reason, particularly if the Client has been involved in fraudulent activities.

3.7 LLOF is not liable for any indirect damages, including lost business opportunities, or any damages and fees resulting from product purchases on the website.

4. OUT-OF-STOCK PRODUCTS

If a product is mistakenly allowed to be sold while out of stock, LLOF commits to refunding the paid amount, including any applicable delivery fees.

5. PHOTOS, IMAGES, AND PRODUCT REPRESENTATIONS

LLOF strives, as much as possible, to ensure that the photographs and images presented on the website accurately represent the products. However, these are only illustrative, and there may be differences in color shades, shapes, or perspectives on size.

6. SALES PRICES

6.1 Product sales prices and shipping costs are indicated on the website when placing an order and should be considered in Euros, including taxes. They do not include customs duties or related costs.

6.2 LLOF reserves the right to change prices without prior notice. However, it commits to applying the prices in effect at the time the order was registered on the website by the Client.

7. PAYMENT METHODS

7.1 To place an order on www.llof.pt, we offer the following payment methods: Multibanco, MBway, or Credit Card. If it is not possible to debit the charged amount, the order will be automatically canceled.

7.2 All orders placed on the website will only be processed upon payment confirmation.

8. DELIVERY AND SHIPPING

8.1 All orders confirmed by 10:00 AM (GMT) will be shipped the same day or the next business day. Payments confirmed after this time, as well as those made on holidays, Saturdays, or Sundays, will be shipped on the next business day, except during the holiday periods mentioned in section 8.6. We strive to use shipping services that ensure quick delivery. Although we cannot guarantee exact times, our orders are generally delivered within the following time frames: for mainland Portugal, within 1 to 2 business days; for Madeira and the Azores, delivery may take up to 7 business days; and for worldwide shipping, delivery time varies depending on the destination country.

8.2 Each shipment includes the following:

• Ordered products and any applicable offers;
• Invoice-Receipt describing products and any applicable offers;
• Relevant informational and promotional materials.

8.3 Products purchased on the website are delivered by a courier designated by LLOF. The order will be delivered to the address indicated by the Client at the time of purchase.

8.4 If it is not possible to deliver the order to the Client’s specified address, an attempt will be made to contact them by phone and email. If unable to reach the Client, we will wait 14 (fourteen) days for a return call or email response. After this period, the order will be canceled, and the refund for the products will be issued using the same payment method. Shipping costs will not be refunded.

8.5 Upon receiving the products, the Client is responsible for checking the packaging’s integrity and for any immediately visible damages (e.g., wet or damaged box). In case of anomalies, the Client must report them immediately, ensuring they are noted by the courier, and refuse the delivery.

8.6 LLOF is a family-owned SME in Portugal and, to ensure employee rest, closes during certain periods throughout the year. The next holiday period will be from December 20, 2024, to January 5, 2025. Therefore, orders placed and confirmed during this period will only be shipped on January 6, 2025.

8.7 LLOF is not liable for shipping delays due to force majeure, such as disruptions, strikes, postal and transport company failures, floods, fires, or war conditions.

9. RIGHT OF WITHDRAWAL

9.1 The Client has the right to withdraw from the contract with LLOF without penalty or specifying a reason by returning all or part of the products purchased within 14 (fourteen) days from receiving the order.

9.2 The decision to exercise the right of withdrawal must be communicated to LLOF by email at info@llof.pt, including the order number. LLOF will send an email confirming the return’s acceptance. The products should only be shipped after receiving this email.

9.3 After receiving the confirmation email from LLOF, the Client must send the products to Rua Padre José Amorim Nº 234, 4495-443 Póvoa de Varzim within 14 (fourteen) days from the date LLOF was informed of the return. The Client is responsible for all return shipping costs.

9.4 As required by law, due to the intimate and hygienic nature of our underwear, socks, and tights, the right of withdrawal cannot be exercised after opening the packaging or using the items. All products must be returned fully packaged as shipped, with all accessories, tags, and labels, and must not have been worn, washed, or damaged.

9.5 After assessing the condition of returned products, LLOF will refund the corresponding amount within 14 (fourteen) days from receipt at our facilities. The refund will be processed via the original payment method, if made via MBway or credit card. For payments made via Multibanco, the Client must email info@llof.pt with IBAN proof to receive the refund via bank transfer.

9.6 The shipping costs paid by the Client when placing the order will not be refunded.

9.7 If the right of withdrawal is exercised without following the procedures outlined in section 9, the Client will not be entitled to a refund.

10. WARRANTY

10.1 All products sold benefit from the warranty provided by law, with LLOF being responsible for any defects they may present.

10.2 In the case of defects in the purchased products, the Customer is entitled to a refund of the amount paid or a replacement with other available products, at no additional cost.

10.3 The Customer must notify LLOF of the defect via email to info@llof.pt, attaching a photograph of the defect whenever possible. After sending the email, the Customer should await a response from LLOF, which will be sent within a maximum period of 2 (two) business days (except during holiday periods mentioned in point 8.6). Only after receiving the instructions provided by email from LLOF should the Customer proceed with returning the product.

10.4 All return costs for products recognized as defective will be covered by LLOF.

10.5 The warranty for products sold by LLOF does not cover:

• abnormal or improper use of the products;
• damage caused by external events.

11. CONTACTS

When the Customer sends an email, a text message (SMS), or any type of communication through mobile or computer devices (such as chat, for example), they are communicating in writing electronically. LLOF, in turn, may communicate with the Customer through various means, including email, text messages (SMS), or posting messages and communications on the Website.

For more information, please contact us by the following means:

• Postal Address: Intecol – Indústria Têxtil de Collants, Lda. Rua Padre José Amorim Nº 234 4495-443 Póvoa de Varzim Portugal
• Email: info@llof.pt

12. PRIVACY

Please consult the Privacy Policy available at www.llof.pt for all information on how we process your personal data.

13. DISPUTES

13.1 These General Online Sales Conditions are governed by Portuguese law and should be interpreted accordingly. All disputes arising from or related to these terms shall be resolved exclusively by the Portuguese judicial authorities. If the Customer is a consumer, disputes must be handled in the court of their domicile or place of residence, in accordance with applicable law, or at the Customer’s choice. On the other hand, if the Customer files a legal action within the scope of their business, trade, artisanal, or professional activities, the parties agree that the exclusive jurisdiction shall be the Court of Póvoa de Varzim.

13.2 LLOF is always available to find an amicable solution to any dispute that may arise. However, in accordance with Article 14 of Regulation (EU) 524/2013 and Legislative Instrument 500/2015, in effect since February 15, 2016, the European Commission has created an online platform for online dispute resolution (ODR), applicable to disputes arising from online goods purchases. This platform is accessible through the link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. Through it, you can consult the list of ODR entities, access links to each, and initiate an online dispute resolution process. More information about the platform is available at: https://webgate.ec.europa.eu/odr/main/?event=main.about.show.

Last updated on November 1st, 2024.